Privacy Policy
Privacy Policy
Welcome to Organovacosmeved ("Company", "we", "our", "us"). We are the parent company owning and operating the brands Crystal (Cleaning Products) and EOXA (Construction Chemicals).
We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website [Your Website URL] and any related services (collectively, the "Services").
We operate in India and comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (as applicable). By accessing or using our Services, you consent to the collection and use of your information in accordance with this policy.
- Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, purchase a product from our Crystal or EOXA lines, or contact us.
- Personal Data We may collect the following data:
- Identity Data: Name, username.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Business Data: If you are a B2B client purchasing EOXA construction chemicals, we may collect your Company Name and GST Number for invoicing.
- Payment Data (Processed by Razorpay) We do not store your credit card, debit card, or net banking details on our servers. All payment transactions are processed through our third-party payment gateway, Razorpay.
- When you make a purchase, you will be redirected to Razorpay to complete the transaction.
- Razorpay may collect your payment details, including credit/debit card numbers, UPI IDs, or net banking information.
- We strongly recommend you review Razorpay's Privacy Policy here: https://razorpay.com/privacy/
- Technical Data Our servers automatically collect certain information when you visit, use, or navigate the Website (IP address, browser type, operating system).
- How We Use Your Information
We use your personal information for legitimate business purposes, including:
- Order Fulfillment: To process and deliver your orders (whether for Crystal cleaning wipes or EOXA waterproofing compounds), manage payments, and communicate with you regarding your purchase.
- Safety & Compliance: To ensure that industrial-grade products (EOXA) are sold to authorized personnel/adults.
- Customer Support: To respond to inquiries regarding product application and safety data.
- Security: To protect our website and your data from fraud.
- Disclosure of Your Information
We do not sell or trade your personal information. We may share your data in the following situations:
- Service Providers: We share data with vendors who perform services for us:
- Payment Processing: Razorpay.
- Logistics Partners: (e.g., Shiprocket, Delhivery) to deliver your heavy construction materials or cleaning cartons.
- Legal Obligations: We may disclose your information where we are legally required to do so to comply with applicable Indian laws, specifically regarding the sale of chemical substances.
- Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements).
- Cookies
We may use cookies to access or store information. You can configure your browser to decline cookies, but this may limit your ability to use certain features of our website (such as the shopping cart).
- Your Rights (Indian Users)
As a user in India, you have the right to:
- Access & Correction: Request a copy of your data or ask us to fix incorrect information.
- Erasure: Request us to delete your personal data where there is no good reason for us continuing to process it.
- Grievance Redressal: Contact our Grievance Officer for any complaints.
- Grievance Officer
In accordance with the Information Technology Act, 2000, the contact details of the Grievance Officer are provided below:
Name: [Name of Responsible Person] Company: Organovacosmeved Address: [Your Physical Office Address, Ahmedabad, Gujarat] Email: [Your Support Email] Phone: [Your Phone Number]
- Updates to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date.
- Contact Us
If you have questions or comments about this policy, you may contact us at:
Organova cosmeved
2, Mahashakti Industrial Estate,Behind D-mart, L.B.S Road,Bapunagar, Ahmedabad – 380024, Gujarat, India